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Shopping

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DO I NEED AN ACCOUNT TO ORDER?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]You can order as “guest” but we recommend you to register an account so you can make a faster checkout and payment and you don’t have to retype your address every time you want to purchase our products.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Click “Forgotten Your Password?” link at the Sign In Page and follow the instructions.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727859836{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

HOW DO I DEFINE MY SIZE?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Most of our products are available in All Size (it fits from size S to L). However for some other products, we might have smaller or larger size. We will notify on the product page if the concerning product is available in varied sizes.[/vc_column_text][/vc_column][/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]

Payment

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WHAT PAYMENT METHODS ARE ACCEPTED

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]You are able to pay in our website via bank transfer (BCA, BNI, MANDIRI). You can see our account number at the check out page[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

HOW SOON CAN I GET MY ORDER?

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After you order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours.
Note that process is only checking the payment, preparing and delivering the goods to the shipping company.

After that, the shipping company needs certain amount of time to deliver it to you, varies from 1-2 days for domestic and 3-8 days for international deliveries.

In short, from confirmation time the order will arrive earliest in 3 days.

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Orders & Returns

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CAN I TRACK MY ORDER?

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Yes you can, kindly click “Track Order” or view it from “My Account”

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I HAVEN’T GOT MY ORDER, IT HAS BEEN LATE FOR COUPLE DAYS. WHERE IS MY ORDER?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Kindly email us to customerservice@macaroonscloset.com or SMS/text us to +62 812 8048 1414[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

I HAVE RECEIVED MY PACKAGE. UNFORTUNATELY, THERE IS SOME DEFECT IN THE PRODUCT. WHAT SHOULD I DO?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]We deeply apologize for our error. Kindly send an e-mail to customerservice@macaroonscloset.com[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

ARE THERE ANY OTHER STORES?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Our collections (selected items available) are available in our stockists below.

Pop Shop – Bandung

Jl Cimanuk No 11

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